FAQs

Q?

Who uses our systems?

A.

We design systems for administrators and users requiring a comprehensive database to successfully run their examinations, events or businesses.

Q?

Do we provide training?

A.

Our systems are very intuitive to use. There are no complicated ways to use your system or odd commands to learn. As we add modules to your system we work closely with you to make sure that we are delivering what you want, when you want it. This close co-operation ensures that when you start to use your Ripleys system you will know everything there is to know about it.

 

For people not involved in the development process we offer face-to-face training or a full presentation.

Q?

What software do you need?

A.

We develop in FileMaker Pro which is a cross-platform database application. This allows us to deliver your system to your desktop, on the web and hand held devices.

As part of our service we give all administrators a full license copy of FileMaker client. Other users can access the system through a web browser or iPads.

Q?

Is the system secure?

A.

We host your system on our servers and we take security very seriously. We use an excellent UK-based server hosting company where our dedicated servers are located in multiple data centres. All data passed between the server and user is SSL encrypted plus additional security features enabled. We have had many penetration tests run by several of our clients and we always pass with flying colours.

 

It is in our interests to make sure your system is secure and the information contained remains confidential. We ensure that regular maintenence is performed and security certificates are up-to-date. Two backups a day are taken of all systems and stored in two additonal locations.

Q?

What support is available?

A.

Once your Ripleys system is installed you will get ongoing support through your monthly maintenance fee.

 

You will be able to call or email anytime and you will always get a prompt response. We are small which means you will always speak to a human being who will know your system intimately, this allows us to react quickly to any concerns you have.